Privacy Policy

This Privacy Policy explains how DutchCab Rental B.V. (“DutchCab”, “we”, “us”, or “our”) handles personal data when you visit our website at dutchcab.nl (or related domains), contact us by form or telephone, or otherwise interact with us. We are committed to transparency and to processing personal data in line with the EU General Data Protection Regulation (GDPR) and applicable Dutch law, including the Dutch Implementation Act (Uitvoeringswet AVG).

1. Who is responsible for your data?

DutchCab Rental B.V. is the data controller for the personal data described in this policy. If you have questions about how we handle your information, you can reach us using the contact details at the end of this document.

• Legal entity: DutchCab Rental B.V.
• Chamber of Commerce (KVK): 99887766
• Country of establishment: The Netherlands
• Email: info@dutchcabrental.com
• Phone: [vul Nederlands telefoonnummer in]
• Postal address: [vul bedrijfsadres in Nederland in]

2. Our data-minimisation principle

We have designed our website and operations around data minimisation. Unless you contact us, we do not ask you to create an account, complete a driver profile on this site, or submit documents through automated uploads. We do not use this website to operate a customer portal, payment wallet, or telematics dashboard that stores ongoing behavioural data about you.

3. What personal data do we collect?

3.1 Data you provide through our contact form

When you use the contact form on our website, you may provide the following fields. All fields except your phone number are required to submit the form:

• Name — so we know how to address you
• Email address — so we can reply to your inquiry
• Phone number (optional) — if you prefer us to call you back
• Message — the content of your question, request, or comment

The form opens your own email application with a pre-filled message addressed to us. We receive your inquiry when you send that email (or when you otherwise deliver the same information to us). We do not store form submissions in a separate on-site database unless we explicitly tell you otherwise in writing.

3.2 Data you provide by telephone

If you call us, we may process personal data that you voluntarily share during the conversation, such as your name, phone number, email address, city, platform (e.g. Uber or Bolt), vehicle preferences, or other details relevant to your rental inquiry. We only record or retain information that is necessary to follow up on your request.

3.3 Data we do not collect through this website

Unless you separately agree with us in a signed contract or onboarding process, we do not collect or store through this public website:

• Government identification numbers (e.g. passport or BSN)
• Bank account or payment card details
• Driving licence images
• Precise geolocation or trip history
• Health data
• Criminal-record information
• Social media account credentials
• Newsletter or marketing-preference profiles tied to covert tracking

If you become a DutchCab customer, additional data may be collected under separate rental agreements, invoices, and compliance processes. That processing is governed by the contract and any onboarding privacy notice we provide at that stage—not by casual browsing of this marketing website.

4. Why we use your data and our legal bases

We process your personal data only for specific, legitimate purposes. Under the GDPR, we rely on the following legal bases:

• Responding to your inquiry — Art. 6(1)(b) GDPR (steps at your request before a contract) and/or Art. 6(1)(f) GDPR (legitimate interest in operating our business and communicating with prospective customers).
• Providing quotes, availability information, and onboarding guidance — Art. 6(1)(b) and/or Art. 6(1)(f) GDPR.
• Keeping a limited record of our correspondence so we can continue a conversation you started — Art. 6(1)(f) GDPR.
• Complying with legal obligations (e.g. tax or regulatory requests) where applicable — Art. 6(1)(c) GDPR.

5. How long we keep your data

We retain personal data only for as long as necessary for the purposes described above:

• General inquiries: up to 24 months after our last meaningful contact, unless a longer period is required to handle an active quote, complaint, or legal claim.
• If you become a customer: for the duration of the rental relationship and thereafter as required by Dutch commercial, tax, and insurance law (typically up to 7 years for financial records where applicable).
• If you ask us to delete your data earlier and we have no overriding legal reason to keep it, we will do so within a reasonable period (normally within 30 days).

6. Who receives your data?

We do not sell your personal data. We may share it only in the limited circumstances below:

• Internal staff and authorised representatives who need the information to respond to you or administer a rental.
• Professional advisers (e.g. lawyers or accountants) bound by confidentiality, where necessary.
• IT and email service providers that host our business communications, acting as processors under data-processing agreements where required by law.
• Public authorities when we are legally compelled to disclose information.

Our website is hosted on modern cloud infrastructure. If a processor is located outside the European Economic Area (EEA), we ensure appropriate safeguards such as EU Standard Contractual Clauses or an adequacy decision, as required by Chapter V GDPR.

7. Cookies and similar technologies

At the time of this policy, our public marketing website does not use non-essential cookies for advertising, social-media pixels, or third-party analytics (such as Google Analytics or Meta Pixel). Your browser may still store strictly necessary technical data (for example, to load pages securely or remember basic UI preferences).

If we introduce optional cookies in the future (for example, embedded videos or analytics), we will update this policy and, where required, request your consent before placing non-essential cookies.

8. Security

We apply appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, alteration, or disclosure. These measures include access controls for business email, secure hosting, and staff confidentiality obligations. No method of transmission over the internet is completely secure; please avoid sending highly sensitive documents unless we provide you with a secure channel.

9. Your rights under the GDPR

If you are in the EEA, you have the following rights in relation to your personal data, subject to applicable conditions and exceptions:

• Right of access — to obtain confirmation whether we process your data and receive a copy.
• Right to rectification — to correct inaccurate or incomplete data.
• Right to erasure (“right to be forgotten”) — where the data is no longer necessary or you withdraw consent, where consent was the legal basis.
• Right to restriction of processing — in certain circumstances.
• Right to data portability — for data you provided to us, where processing is based on consent or contract and carried out by automated means.
• Right to object — to processing based on legitimate interests, including direct marketing (which we do not conduct without consent).
• Right not to be subject to solely automated decision-making that produces legal or similarly significant effects (we do not use such decision-making on this website).
• Right to withdraw consent at any time, where processing is based on consent, without affecting the lawfulness of processing before withdrawal.

To exercise your rights, email us at info@dutchcabrental.com with the subject line “Privacy request”. We may need to verify your identity before responding. We aim to reply within one month, as required by Article 12 GDPR.

10. Children

Our services are directed at professional drivers and business users aged 18 and over. We do not knowingly collect personal data from children. If you believe a minor has provided us with personal data, please contact us so we can delete it.

11. Complaints

We encourage you to contact us first so we can resolve your concern. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

• Website: autoriteitpersoonsgegevens.nl
• Telephone: +31 (0)70 888 85 00

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. The “Last updated” date at the top of this page indicates when the policy was last revised. Material changes will be posted on this page; we encourage you to review it periodically.

13. Contact us about privacy

For any questions about this Privacy Policy or our processing of your personal data, please contact:

• DutchCab Rental B.V. — Privacy
• Email: info@dutchcabrental.com
• Contact page: /contact